Customer Service Specialist (Bali - Remote/Hybrid Options)

Join Acwer Industrial Equipment, a leading provider of innovative industrial solutions, as our next Customer Service Specialist in beautiful Bali! We're seeking a dynamic professional to deliver exceptional service and build lasting relationships with our global clients. This role offers a unique blend of remote and hybrid work options, allowing you to enjoy Bali's vibrant culture while contributing to our company's success.

As our Customer Service Specialist, you'll be the voice of Acwer, handling inquiries, resolving issues, and ensuring our clients receive the support they need. You'll work closely with our sales and technical teams to provide comprehensive solutions, leveraging tools like Zendesk and Salesforce to streamline your workflow. This is an exciting opportunity to grow within a company that values professional development and work-life balance.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by resolving inquiries and issues promptly and professionally.
• Build and maintain strong relationships with clients through effective communication and problem-solving.
• Collaborate with sales and technical teams to ensure clients receive comprehensive and timely support.
• Utilize Zendesk and Salesforce to manage and track customer interactions efficiently.
• Monitor customer satisfaction metrics and implement strategies to improve service quality.
• Stay updated on industry trends and best practices to enhance customer service strategies.
• Contribute to team meetings and brainstorming sessions to drive continuous improvement.
• Adhere to company policies and procedures to ensure consistent service delivery.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum 2 years of experience in customer service, technical support, or a similar role.
• Proven ability to handle multiple customer interactions with a high level of professionalism.
• Strong written and verbal communication skills in English and Bahasa Indonesia.
• Proficiency in using Zendesk and Salesforce, or willingness to learn these tools quickly.
• Excellent problem-solving and analytical skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Flexible and adaptable to remote and hybrid work arrangements.

🛠️ Keahlian

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