Client Onboarding & Trade Support Specialist (Bali-Based)

Join ECPay, a leading fintech and payment solutions provider, as our Client Onboarding & Trade Support Specialist in beautiful Bali, Indonesia! This is a unique opportunity to play a pivotal role in our partner ecosystem by ensuring seamless onboarding and trade support for our clients. In this role, you'll be the first point of contact for new clients, guiding them through our payment solutions and ensuring a smooth transition to our platform. You'll also provide ongoing support to our existing clients, helping them navigate any issues and optimize their trading experience. ECPay is committed to innovation and excellence, and we offer a dynamic and collaborative work environment where your contributions will be valued and recognized.

As our Client Onboarding & Trade Support Specialist, you'll be responsible for managing the entire onboarding process for new clients, from initial contact to final integration. You'll use our proprietary CRM system, Salesforce, to track and manage client interactions, ensuring a personalized and efficient experience. Daily, you'll handle a variety of tasks, including conducting client meetings, providing product demonstrations, and addressing client inquiries. You'll also work closely with our technical and sales teams to ensure that our clients have a seamless experience with our payment solutions.

📋 Tanggung Jawab Pekerjaan

• Manage the entire client onboarding process, from initial contact to final integration.
• Conduct client meetings and provide product demonstrations to new and existing clients.
• Address client inquiries and provide ongoing support to ensure client satisfaction.
• Use Salesforce to track and manage client interactions, ensuring a personalized and efficient experience.
• Collaborate with technical and sales teams to resolve client issues and optimize their trading experience.
• Stay up-to-date with industry trends and best practices to provide informed advice to clients.
• Monitor client performance and provide regular reports to the sales team.
• Participate in team meetings and contribute to the development of onboarding and support processes.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum 3 years of experience in client onboarding, account management, or a related role in the fintech or payment solutions industry.
• Strong understanding of payment solutions and fintech products.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients.
• Proficiency in English, both written and spoken.
• Experience with CRM systems, particularly Salesforce.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Strong problem-solving skills and a customer-centric approach.

🛠️ Keahlian

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